Frequently Asked Questions
Tickets and reservations
For conservation reasons, access is strictly limited to a maximum of 15 people every 20 minutes.
Online advance booking is essential to guarantee your visit.
Tickets can be purchased online in advance. Ticket availability on site is not guaranteed. No reservations by phone.
Payments by bank card and cash (exact amount only) are accepted.
Yes, according to the time slot selected at the time of booking.
Yes, tickets are issued in the visitor’s name.
No, printing is not required. Presenting the QR code received by email is sufficient.
We will check whether there is sufficient availability in the next time slot to accommodate you.
We will search for your name in our database. Proof of purchase will be required.
No, once purchased, tickets cannot be modified or cancelled.
Prices and discounts
- Museum + Gardens – Adult: €18
- Museum + Gardens – Adult Uccle / ULB: €15
- Museum + Gardens – Youth (12–25): €12
- Museum + Gardens – Youth Uccle / ULB (12–25): €9
- Museum + Gardens – Article 27: €1,25
- Gardens only – Adult: €12
- Gardens only – Adult Uccle / ULB: €9
- Gardens only – Youth (12–25): €8
- Gardens only – Youth Uccle / ULB (12–25): €7
- Children under 12, MuseumPassMusée / Brussels Card / ICOM card / Art Nouveau Pass: free admission.
- No senior discounts available.
Yes, MuseumPassMusée, Brussels Card, ICOM card and Art Nouveau Pass are accepted.
Groups, school visits, professionals and special requests
The museum has archives available by appointment only.
Yes. The museum welcomes primary and secondary school groups and considers its educational mission essential.
- school level
- number of pupils
- preferred dates
- €3 per pupil for primary and secondary schools in Uccle
- €6 per pupil for primary and secondary schools outside Uccle
A visit to the van Buuren Museum & Gardens
Free paper visitor guides are distributed at the entrance. A paid version for children is also available.
There is no audio guide.
Visitor guides are available in French, Dutch, English, Italian, Portuguese, German, Russian and Japanese.
Reception language depends on the volunteers present, with French, Dutch and English prioritised.
Yes, a video retracing the life of Alice and David van Buuren is shown during the visit.
Wearing slippers provided by the museum is mandatory to protect floors and carpets.
No. The kitchen was located in the basement and is not accessible.
Yes, without flash.
Yes, a free cloakroom is available.
All bags (including handbags) and backpack baby carriers must be left there to avoid accidental contact with artworks.
No. We recommend the café-restaurant of the Leopold Club, a 3-minute walk away.
Eating or drinking inside the museum is strictly forbidden.
One toilet is available in the building. There are no toilets in the gardens.
45 minutes inside the house. No time limit for the gardens.
The gardens cover 1,2 hectares and include six areas open year-round:
the Large Rose Garden, Small Rose Garden, Picturesque Garden, the labyrinth “Song of Songs”, the orchard, and the Secret Garden of the Heart.
Yes, a specific ticket is available for gardens-only visits.
Yes, depending on weather conditions.
Yes, except in extreme weather conditions. Accessibility is confirmed case by case at reception.
The museum is heated in winter but has no air conditioning.
There is no seating inside the house. Sitting on furniture that is part of the permanent collection is prohibited.
Families and children
Yes, under the responsibility of an accompanying adult.
No, children must be supervised by an adult.
Yes, visitor guides specially designed for children are available.
Visitor rules
Yes, provided the quiet of the place and other visitors are respected.
Photography accessories are prohibited in the museum rooms without prior authorisation.
No, they must be left at the entrance.
To ensure preservation, touching furniture and artworks is strictly prohibited.
Opening hours
- Monday: 2:00 pm – 5:30 pm
- Tuesday : closed
- Wednesday, Thursday, Friday: 2:00 pm – 5:30 pm
- Saturday: 1:00 pm – 5:30 pm
- Sunday: 10:00 am – 5:30 pm
The last entry is at 4:40 pm.
Yes, unless otherwise stated on the website.
Accessibility
Due to its historic nature, access is unfortunately very difficult.
Please contact us before your visit to discuss possible assistance.
No, walkers cannot be used inside the museum.
No. Strollers and backpack baby carriers are not allowed. A front baby carrier is recommended.
- Trams 4, 7, 10: Churchill stop
- Buses 38, 6: Cavell stop
Yes, stairs lead to the first floor and are also present in the gardens.
No. Visitors are advised to bring their own if needed.
Private events
Supporting the museum
Support options are presented on the “Support” page of the website.
Contact and practical information
Yes, you can access the museum shop at the beginning and at the end of your visit, offering a selection of books, postcards, bookmarks, jewellery and bags.
Yes, upcoming events can be found in the news section of our website.
By subscribing to our newsletter via the website homepage, you will be kept informed of our upcoming activities.